The Powerhouse Professional Assistant Training
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COURSE INTRODUCTION

Welcome!
The Powerhouse Professional Assistant Family Story
Course Outline
OPERATIONS

What Is POWERHOUSE Operations?
Introduction
Lesson 1 - Organizational Structure & Set Up
Lesson 2 - Project Management
Lesson 3 - Strategy
Problems & Solutions
Resources
Highlights
PROFESSIONAL DEVELOPMENT

What Is POWERHOUSE Professional Development?
Introduction
Lesson 1 - Know the Executive/Entrepreneur
Lesson 2 - Time Management
Lesson 3 - Organizational Skills
Lesson 4 - Technology
Lesson 5 - Multitasking
Lesson 6 - Decision Making
Lesson 7 - Prioritization
Lesson 8 - Productivity
Problems & Solutions
Resources
Highlights
PERSONAL DEVELOPMENT

What Is POWERHOUSE Personal Development?
Introduction
Lesson 1 - Confidence
Lesson 2 - Confrontation
Lesson 3 - Professionalism & Authenticity
Lesson 4 - Self-Care
Lesson 5 - Punctuality
Lesson 6 - Showing Up
Lesson 7 - Boundaries
Lesson 8 - Emotional Intelligence
Lesson 9 - Being Assertive
Problems & Solutions
Resources
Highlights
CUSTOMER SERVICE

What Is POWERHOUSE Customer Service?
Introduction
Lesson 1 - Being Professional
Lesson 2 - Your "Voice"
Lesson 3 - Speaking for the Entrepreneur
Lesson 4 - Being Responsive
Lesson 5 - Service
Lesson 6 - "Is the Customer REALLY Always Right?"
Problems & Solutions
Resources
Highlights
FINANCE

What Is POWERHOUSE Finance?
Introduction
Lesson 1 - Banking
Lesson 2 - Handling Money
Lesson 3 - General Bookkeeping
Lesson 4 - Online Bookkeeping
Lesson 5 - Invoicing
Lesson 6 - Taxes
Problems & Solutions
Resources
Highlights
SALES & MARKETING

What Are POWERHOUSE Sales & Marketing?
Introduction
Lesson 1 - Selling Skills
Lesson 2 - Websites
Lesson 3 - Social Media
Lesson 4 - Email Marketing
Lesson 5 - Branding
Lesson 6 - SEO
Lesson 7 - Connecting to the Ideal Customer
Problems & Solutions
Resources
Highlights
YOU'RE DONE...CHECK IT OFF THE LIST!

CONGRATULATIONS!

Lesson 4 - Being Responsive

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