Following are the highlights of Customer Service:

• Service in business is the highest priority and the customer is at the center of this. Do your part to increase customer loyalty.

• Use language that communicates a higher level of professionalism and decency. You set the tone, not the customer. The use of positive words and inflection will prevail.

• Your voice should be strong but sensitive. Be an example of the conversation you want to have. Act like an authority of the business, and a friend to the customer.

• You are the eyes and ears of the executive. You’ve earned that position and can use that  responsibility to build better relationships with employees and customers. 

• Being responsive means thinking and acting quickly. In business communication, customer problems are a priority. Make it clear you understand their problems.

• Businesses are about providing service, as well as making money, building connections, and being useful. Take care of your business by serving it well.

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